PRE-INFORMATION FORM

ARTICLE 1- PARTIES and SUBJECT

1.1- SELLER:

Title : ATEŞ ZEYTİNYAĞLARI İTHALAT İHRACAT VE SANAYİ LİMİTED ŞİRKETİ
Brand Name : SEZAİ BEY
Address : Am Hühnerbusch 11 DE-37520 Osterode Am Harz – Deutschland
Tax No : DE454933086
Phone : +90536 235 29 87
E-mail : sezaibey@sezaibey.com
Website : www.sezaibey.com

1.2- BUYER:

Name/Surname/Title :

Address:

Phone:

T.R. ID Number:

E-mail:

ARTICLE 1.3- SUBJECT

The subject of this Pre-Information Form is to inform the BUYER, in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation, regarding the sale and delivery of the product(s) whose specifications and sales price are stated below.

ARTICLE 2- DEFINITIONS

Law : Law No. 6502 on the Protection of Consumers,

Regulation : Distance Contracts Regulation

Service : Any consumer transaction other than the supply of goods, performed or undertaken to be performed in return for a fee or benefit,

Website : The website www.sezaibey.com belonging to the SELLER,

Order Placer: The real or legal person who requests a good or service via the SELLER’s website www.sezaibey.com, namely the BUYER,

Goods/Product/Products : Movable goods subject to shopping, residential or holiday immovable properties, and all kinds of intangible goods such as software, audio, visual and similar items prepared for use in an electronic environment,

Order Subject : The Goods/Product/Products or Service purchased by the BUYER from the Website and for which an order is created.

ARTICLE 3- GOODS OR SERVICE SUBJECT TO THE ORDER

The basic characteristics of the goods/service subject to the order (type, quantity, brand/model, color, number) are stated in the relevant listing on the Website. The basic characteristics of the Order Subject are included on the relevant page where the listing is located, on the order summary page and below.

The cash sale price of the goods/service subject to the contract, including all taxes, is shown in the table below:

{{#each Products}} {{/each}}
Product Name Quantity Total Product Amount
{{Name}} {{Quantity}} {{TotalAmount}}

ARTICLE 4- PAYMENT TERMS

4.1- All amounts to be paid in return for the Order Subject (sales price including all taxes, shipping fee, installment interest amount, discount amount, etc.) are shown in the table below.

Total Goods/Service Amount Excluding Shipping (VAT Included): {{SubTotalAmount}}
Shipping Fee: {{ShipmentAmount}}
Discount Amount: {{DiscountAmount}}
Installment Interest: {{BankComissionAmount}}
Total Order Amount: {{TotalAmount}}
Order Date: {{OrderDate}}
Payment Method and Plan: Paid in {{Installment}} installments via {{PaymentType}}.

4.2- Payments can be made by credit card, EFT, bank transfer or one of the other methods specified on the Website.
4.3- In order for the order to be valid and the goods/service to be performed, the price must be paid with the payment method preferred by the BUYER. If, for any reason, the goods/service price is not paid or is cancelled in bank records, the Order shall be deemed cancelled and the SELLER shall be deemed released from the obligation to perform the goods/service. The BUYER accepts, declares and undertakes that the SELLER has no responsibility regarding payments made by the Bank to the SELLER despite a failure code being sent by the Bank for any reason.
4.4- In payments made by bank transfer or EFT, the person or institution to whom the invoice is issued and the account holder from which the payment is sent must be the same. The invoice will be delivered together with the order during delivery and/or via e-mail.
4.5- Entering the information required on the invoice correctly, up-to-date and completely is entirely the responsibility of the BUYER, and the BUYER shall be solely responsible for all damages that may arise for this reason.
4.6- If the BUYER selects the corporate invoice option in orders, the SELLER will issue a corporate invoice using the tax identification number and tax office information notified by the BUYER. Entering the information required on the invoice correctly, up-to-date and completely is entirely the responsibility of the BUYER, and the BUYER shall be solely responsible for all damages that may arise for this reason.
4.7- Unless otherwise stated in writing, the full price must be paid before the order is prepared and handed over to cargo. If it is stated at the ordering stage that payment is intended to be made by bank transfer/EFT, the payment must be made to the specified bank account within 3 business days, and after completing the transaction, a copy of the receipt must be sent to the e-mail address siparis@sezaibey.com. Orders for which payment is not made will be cancelled by the system. In this case, any responsibilities that may arise belong to the customer.
4.8- Unless otherwise stated, delivery costs belong to the BUYER. The SELLER includes the delivery costs arising depending on the size and weight of the BUYER’s order in the total amount to be paid by the BUYER by adding it as a separate item on the “Shipping fee” line during order completion. Depending on campaigns announced on the SITE and conducted at the time of sale, the SELLER may not reflect all or part of such delivery costs to the BUYER.

4.9- If the information provided by the BUYER does not match reality or if a problem is detected in the order, or if the SELLER cannot reach the BUYER through the communication channels (phone, e-mail, address) provided by the BUYER, the SELLER may suspend the execution of the order for 14 (fourteen) days. If the BUYER does not contact the SELLER within this period and no response is received from the BUYER, the SELLER may cancel the order so that both parties do not suffer damage.

4.10- In cases where a refund must be made to the BUYER for any reason within the scope of the contract, payments made by the BUYER via bank transfer/EFT are refunded to the sender account within 14 days. For payments made by credit card, the product amount is refunded to the credit card used within a maximum of 10 days after the order is cancelled by the BUYER. The BUYER accepts, declares and undertakes that the average time for the amount refunded by the SELLER to be reflected in the BUYER’s account by the bank may take 2 (two) to 3 (three) weeks, that the reflection of this amount in the BUYER’s accounts after the refund to the Bank by the SELLER is entirely related to the Bank’s transaction process, that the Bank is responsible for possible delays and that the BUYER cannot hold the SELLER responsible for these. Payments made by the BUYER via bank transfer/EFT are refunded to the sender account within 14 days.

ARTICLE 5- DELIVERY TERMS

5.1- The Order Subject shall be delivered by the Cargo Company to the delivery address stated by the BUYER during the order, at the latest within 30 (thirty) days from the receipt of the order by the SELLER.
5.2- The SELLER sends and delivers products through a contracted cargo company. If the Cargo Company does not have a branch where the BUYER is located, the BUYER must receive the Goods/Service from another nearby branch notified by the SELLER.
5.3- Delivery of the Order Subject is made to the BUYER. It is the BUYER’s responsibility to declare delivery and invoice address details fully and correctly. If the BUYER requests delivery to someone else and/or to an address other than his/her own address, delivery is made in line with this request. The BUYER is responsible for any consequences arising from the recipient(s) refusing to accept the goods/service.
5.3- If the BUYER is not present at the address at the time of delivery of the products and/or the persons at the address do not accept delivery, the SELLER shall be deemed to have fully and completely performed the delivery. If there is no one at the address to receive the shipment, it is the BUYER’s responsibility to contact the cargo company and track the shipment. In such cases, the SELLER is not responsible for damages and expenses arising from the BUYER’s late receipt and/or failure to receive the product. Expenses arising from the product being kept at the cargo company and/or returned to the SELLER also belong to the BUYER.
5.4- The BUYER shall inspect the Order Subject before receiving it; if a dented, broken, damaged or defective good arrives, the BUYER shall immediately notify the SELLER and shall not accept delivery by having a report prepared by the cargo company. Goods/service received by the BUYER shall be deemed undamaged and intact. After delivery, the duty to protect the goods/service with due care belongs to the BUYER.
5.5- The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining explicit approval before the performance period arising from the contract expires.
5.6- If the SELLER cannot deliver the contractual product within the period due to force majeure or extraordinary situations preventing shipment such as adverse weather conditions, interruption of transportation, and/or if the performance of the ordered product or service becomes impossible for any reason, the SELLER shall notify the BUYER before the performance period expires. In this case, the BUYER may exercise one of the rights to cancel the order, replace the contractual product with an equivalent if any, and/or postpone the delivery period until the preventing situation is eliminated.

ARTICLE 6- WITHDRAWAL

6.1- The BUYER has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without paying any penalty, within the scope of products and conditions for which the right of withdrawal can be exercised.
6.2- In order to exercise the right of withdrawal, a notification must be made within this period via e-mail using the SELLER’s contact information in the contract. All withdrawal notifications must include the order number subject to withdrawal, Order date or delivery date, the goods subject to withdrawal, quantity, price, the BUYER’s name and surname, address and phone number, and the date of notification.
6.3- For all food products, exercising the right of withdrawal is conditional upon the product packaging being unopened, undamaged and unused. The BUYER must return any goods strictly in their original box and with the product packaging (protective band) intact, packaged with cargo protective packaging as received.
6.4- Products subject to withdrawal must be delivered to the SELLER’s address complete and undamaged together with the product boxes, packaging, standard accessories (if any), protective packaging required for safe shipment, and other products gifted with the product (if any).
6.5- The BUYER is obliged to deliver to the SELLER the original invoice of the delivered product (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders invoiced to institutions cannot be completed unless a RETURN INVOICE is issued.) and a copy of the cargo delivery receipt showing that the products have been sent to the SELLER’s address.
6.6- If the purchased products are campaign products and the right of withdrawal is to be used, a refund will be made by taking into account the campaign period and the conditions required. If the remaining products in the order after withdrawal do not meet the campaign conditions, the refund is made by deducting the discount amount arising from the campaign for the withdrawn products.
6.7- If the returned product received by the SELLER meets the conditions specified in this contract, it is accepted as a return and the refund is made to the BUYER’s credit card or account. No refund is made before the product is returned.

6.8- As long as the BUYER sends the Product/Service to be returned to the SELLER with the Cargo Company specified by the SELLER, the return shipping cost belongs to the SELLER. If the BUYER sends the return shipment with a cargo company different from the one specified by the SELLER, the BUYER is deemed to have assumed the delivery costs. In this case, the fee accrued during shipment is paid by the BUYER; if the BUYER sends it as cash on delivery, the paid fee is deducted from the refund amount.
6.9- The BUYER shall exercise the right of withdrawal within the period and procedures specified in this article, otherwise the BUYER will lose the right of withdrawal.
6.10- The refund of the amounts paid by the BUYER, depending on the payment method, shall be made in accordance with Article 4.9 within fourteen days from the date the goods subject to the withdrawal right are delivered by the BUYER to the Cargo Company specified by the SELLER.

ARTICLE 7- PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Products prepared in line with the BUYER’s requests or clearly in accordance with personal needs, products not suitable for return due to their nature, make-up materials, single-use products, products that are at risk of rapid deterioration or likely to pass the expiration date, products whose packaging/seal/package or similar protective elements have been opened, products that are mixed with other products after delivery and cannot be separated by their nature, and services whose performance has started with the BUYER’s approval before the withdrawal period ends and/or services received cannot be returned pursuant to the Regulation. Cosmetics and personal care products, underwear products, and food supplements can only be returned if their packaging is unopened, untested, undamaged and unused.

ARTICLE 8- BUYER REQUESTS AND RESOLUTION OF DISPUTES

8.1- The BUYER may submit complaints and requests using the SELLER contact information above and/or via the contact form on the Website.
8.2- The BUYER may submit applications regarding complaints and objections to the consumer arbitration committee or consumer court in the place where the BUYER purchased the goods/service or where the BUYER resides, within the monetary limits determined each December by the Ministry of Trade of the Republic of Türkiye.
The provisions that provide legal protection to consumers arising from Law No. 6502 included in this Pre-Information Form shall be valid only in cases where the BUYER is a Consumer; in cases where the BUYER does not meet the definition of Consumer in Law No. 6502, the relevant provisions shall apply between the parties.

SELLER

ATEŞ ZEYTİNYAĞLARI İTHALAT İHRACAT VE SANAYİ LİMİTED ŞİRKETİ
(Brand: SEZAİ BEY)

BUYER

{{ShipmentAddress.Name}}